I'm going to retool an old phrase: opinions are like flying nightmares in India - everyone has one. Here is my latest one - nightmare, not opinion.
I'm coming back from a super vacation in Goa with my eight year old son MotorSandal. And en route to Vadodara, I have a connection in Mumbai. The connecting flight to Vadodara was an Indian Airlines flight. When I mentioned this to people, I thought I saw concern in their eyes, but I didn't understand it back then.
The flight from Goa to Mumbai was uneventful if you are used to chaos - which I am. But I had already fought a battle with a woman cutting line in the baggage check over how invisible my son was next to our loaded cart that she thought no one was in line (Lady, how about the other eight people behind him? You think they were lining up for a swayamvar?)
Now I get off my much-delayed flight in Mumbai and run over to the Indian Airlines terminal feeling good about being in the nick of time and having outwitted the many porters who claimed I couldn't get to Departure with a cart.
A young lady in a starched saree smiles at me and asks if I need any info.
"Where is the check-in line for Vadodara, Miss?" I ask.
She smiles again. "That is not an option for you today, sir"
"Um, what does that mean?"
"It means we don't fly to vadodara any more"
I wave my ticket in her face. "But you do - it says so right here. Flight IC 149!"
She smiles like one would at an errant child "Sir, that flight stopped going to Vadodara a few days ago"
"Um, I wasn't informed! What do I do now!"
Another smile. "You could take the flight to Ahmedabad. There are taxis available there that can get you to Vadodara"
"Ok, can you help me get on that flight?" I ask.
"No sir, because we aren't flying to Ahmedabad today either"
At this point I decide to ignore her existence and turn and look at the crowd at the Wait-List counter. I elbow my way through a throng of people yelling and waving tickets and state my case to no one in particular because the counter isn't manned.
A Lalita Pawar-like woman in a purple saree and horn-rimmed glasses jumps on the baggage conveyor belt from the neighboring counter and waves a pen in the air. "We DONT FLY TO BARODA!" she says. "Try buying another ticket for tomorrow at the terminal outside!" Then she jumps off the belt and disappears. Everyone else at the other counters are busy trying to burn holes in the desk with their eyes.
After some more trying, I give up and make my way to the other terminal. En-route I chat with a staffer from another airline. "Can you show me your ticket?" she says, her eyes widening. "I have to see this - its crap even coming from Indian Airlines". Now I understand the look of alarm in the eyes of anya sajjans earlier.
Interestingly while buying new tickets, I note that the only airlines with orderly queues are Kingfisher and Jet. All the others have jhunds of people thronging the ticketing window and trying to insert their entire body through the small window cutout. Already having added Vibhishan-like wisdom to my self in the last hour, I decide to stand in queue at the Jet window (Kingfisher doesn't fly to the V).
I have to buy business class tickets for the following day because everything else is sold out. In between I get pummelled by a sweaty unkil who is late for his flight and having hijacked my space at the counter wants someone to stop the plane. My helper - a young girl with a dazzling smile - says: "Sir, in the time its taking you to argue with us, you should just run and miss your flight in person!"
I call my favorite cousin in Mumbai and tell her I will be home for the night. Then I fight with the taxi driver who is sorely disappointed that I am only a Rs 200 fare instead of the bigger fare he was trying to land. "Sahab" he glares at me "I was hoping to make more money off of you! Samajh ke de dena!" After some negotiations with Startlingly Honest Taxi Driver, I am instructed to lie to the gate officer about where I am headed so that the taxi driver won't have to stand in an 8 hour line outside the airport again.
Most of this I find highly amusing and educational except the Lalita Pawar character - who just annoyed me without providing much entertainment. Of course, I don't have to deal with this every day unlike the many other passengers who - when I chatted with them during waits - spontaneously unspooled their own tales of flight frustration.
And even a pool of mud can house a lotus or two. I was able to observe Mithun's highly personable son Mimo from close quarters at Goa airport and I got to hang with my cousin-sister - who I fondly call Abuleen and who is the only person in the world I've met who shares my befuddlement at the popularity of Jaya Bachchan. Much savage Bollywood bitching ensued at her rooftop restaurant not far from Santa Cruz.
And if you think I'm being harsh on IA - I haven't even gotten to the Drift Memsaab's story about trying to get a refund for a cancelled flight.
One of these days, I expect to pick up a newspaper and read the following headlines: "Indian Airlines actually run by Gabbar Singh. Heads nod with enlightenment"
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